Available on October 3rd, 2022
Segments are automatically created from Single-select Onboarding Poll questions for each individual poll option.
Please Note
Automatic Onboarding Segments only work for Single-select Onboarding Polls
How it Works
1. Start by navigating to the Discussion Guide tab in your Live or Flex conversation.
2. Add your Single-select Onboarding Polls.
3. Once you’ve added your Onboarding Polls, navigate to the Segments tab. You should now see all Single-select Onboarding Poll questions listed here.
4. If you do not wish to see a specific AutoSegment, toggle them off individually or entirely by clicking the Hide All toggle below the Create Segment button.
5. You can create additional custom segments by clicking the Create Segment button.
📝Note: You can also create and modify Segments during the conversation and when evaluating post-conversation data on the Analyze page.