Need to connect with additional participants after your Live conversation has ended? Reopen the conversation as a Flex conversation and continue capturing actionable audience feedback. The Flex conversation will be seeded with response data captured in Live.
How It Works
4. Next, make necessary changes to the discussion guide, create custom segments, and adding your quotas.
5. When you’re ready, publish the conversation.
Analyzing and Exporting Data
Once the reopened Flex conversation ends, you can export the Topline report and CSV files containing data from both the Live and Flex conversations. You can also dive deeper into response data and create custom visuals by navigating to the Analysis page.
Suppose you’re interested in analyzing the data captured in the Live conversation separately. In that case, we recommend exporting the Topline report, CSV files, and custom graphs from the Analysis page before reopening it as a Flex. Once you reopen the conversation, the response data from the Live and Flex will be combined and treated as one conversation.
Reopen FAQs
1. What is the maximum number of participants in a reopened Flex conversation?
The maximum number of participants is 5000, the number of participants who completed the Live conversation will be counted towards that maximum.
2. Can I make changes to a conversation after it has been reopened?
When you reopen a Flex, you can add, delete, or edit existing messages. However, there are a couple of exceptions:
- If a poll is connected to a quota, you can edit the poll question, but you cannot edit the poll options.
- If a poll is connected to a Branch Ask, you can edit the poll question, but you cannot edit the poll options.
- Users cannot add or edit Branch Asks.